Quality ECU map files for standalone engine management and OEM
Privacy Policy
1. Introduction
Welcome to Map-Files.com.
We are committed to protecting your personal information and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, purchase digital products or contact us.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations (PECR).
By using our website, you acknowledge that your personal information will be processed as described in this Privacy Policy.
2. Who We Are
Trading name: Map-Files.com
Proprietor: Christopher Backshell
Business address:
16 Dewar Court
Astmoor Industrial Estate
Runcorn
WA7 1PT
United Kingdom
Email: info@map-files.com
Website: https://map-files.com
For any privacy-related enquiries or requests concerning your personal information, please contact us using the email address above.
3. Information We Collect
Depending on how you use our website, we may collect the following categories of personal information.
3.1 Information You Provide
When you create an account, place an order or contact us, we may collect:
- Your name.
- Your email address.
- Your billing address and country.
- Your telephone number, if provided.
- Your account username and securely stored password information.
- Information you provide in enquiries or customer support communications.
- Order details, including products purchased and transaction history.
3.2 Payment and Transaction Information
When you purchase products, we receive information necessary to process and administer your order, such as:
- Payment confirmation and status.
- Transaction identifiers.
- Payment method information.
- Refund and dispute information, where applicable.
Payments are processed by PayPal. We do not require customers to provide their full payment card details directly to Map-Files.com.
3.3 Technical Information
When you access our website, our systems and hosting provider may automatically process technical information, including:
- IP address.
- Browser type and version.
- Device and operating system information.
- Date and time of website requests.
- Pages or resources requested.
- Server and security log information.
This information is used where necessary for website operation, troubleshooting, security and fraud prevention.
3.4 Digital Download and Consent Records
We may maintain records relating to:
- Digital products purchased.
- Download permissions and download activity.
- Order fulfilment.
- Your express consent to the immediate supply of digital content.
- Your acknowledgement concerning the loss of the statutory cancellation right once digital supply begins, where applicable.
- The date and time at which such consent was recorded.
These records help us fulfil orders, provide customer support and demonstrate compliance with applicable consumer protection requirements.
4. How and Why We Use Your Information
We only process personal information where we have an appropriate lawful basis.
| Purpose | Lawful Basis |
|---|---|
| Processing purchases and supplying digital downloads | Performance of a contract |
| Creating and managing customer accounts | Performance of a contract |
| Responding to enquiries about purchases | Performance of a contract or legitimate interests, depending on the enquiry |
| Maintaining accounting and tax records | Legal obligation |
| Recording digital content consent and relevant transaction information | Legal obligation, where applicable |
| Maintaining website security and preventing fraud | Legitimate interests or legal obligation, as applicable |
| Resolving complaints, disputes and legal claims | Legitimate interests or legal obligation, as applicable |
| Sending marketing communications, if introduced and permitted | Consent or another applicable lawful basis under UK law |
Where we rely on legitimate interests, we consider the impact on individuals and their rights.
We do not sell customers’ personal information.
5. Orders, Payments and Digital Downloads
Our website uses WordPress and WooCommerce to manage customer accounts, orders and digital product downloads.
When you place an order, we use your information to:
- Process and administer your purchase.
- Arrange payment securely.
- Provide access to purchased digital content.
- Send order confirmations and download information.
- Provide customer support.
- Manage refunds, disputes and other transaction enquiries.
- Maintain appropriate business and accounting records.
5.1 PayPal Payments
Payments on Map-Files.com are processed through PayPal.
When you make a payment, PayPal may collect and process personal information, including your name, billing details, payment information and transaction details.
We receive the information necessary to confirm payment, administer your order, manage refunds and resolve payment disputes.
PayPal processes personal information in accordance with its own privacy practices and may act as an independent data controller for its payment services.
For further information, please see:
PayPal Privacy Statement: https://www.paypal.com/uk/legalhub/paypal/privacy-full
5.2 Digital Product Delivery
Following successful payment, purchased digital products are made available through our WooCommerce download system.
We may retain relevant order and download records to fulfil purchases, assist customers, resolve disputes and meet applicable legal obligations.
5.3 Digital Content Cancellation Consent
Where customers request immediate access to digital content, we record their express consent and relevant acknowledgement concerning statutory cancellation rights.
These records are retained where reasonably necessary to demonstrate compliance with applicable consumer protection requirements and to resolve disputes.
6. Customer Accounts
Customers may create an account on Map-Files.com to manage their purchases and access digital downloads.
Account information may include your name, email address, billing information, order history and download permissions.
Passwords are stored using appropriate password-hashing mechanisms rather than as readable plaintext.
You are responsible for maintaining the confidentiality of your account credentials.
You may contact us to request account closure or deletion of personal information, subject to information we are required or permitted to retain for legal, accounting, contractual or other lawful purposes.
7. Cookies and Similar Technologies
Map-Files.com uses cookies and similar technologies to support the operation, security and functionality of our website.
These may include cookies used to:
- Maintain shopping basket contents and checkout sessions.
- Keep customers securely logged into their accounts.
- Remember essential website preferences.
- Support secure payment processing.
- Protect our website against fraud and unauthorised access.
We do not currently use Google Analytics or other visitor analytics or advertising tracking software.
Some cookies are strictly necessary to provide services requested by users, such as shopping basket and checkout functionality. These cookies generally do not require prior consent under applicable UK law.
Third-party services, including PayPal, may use cookies or similar technologies when their functionality is accessed.
Where non-essential cookies or similar technologies are used, we will provide appropriate information and obtain consent where legally required.
You can manage or delete cookies through your browser settings, although disabling essential cookies may affect website functionality.
8. Sharing Your Information
We share personal information only where reasonably necessary to operate our business, provide services, meet legal obligations or protect legitimate interests.
Recipients may include:
- PayPal: To process payments, refunds and payment disputes.
- Host-It: To provide website hosting, infrastructure and related technical services.
- Website software and service providers: Where necessary to operate, maintain, secure or support our WordPress and WooCommerce website.
- Professional advisers: Such as accountants or legal advisers, where necessary.
- Public authorities: Where disclosure is required by law or a valid legal process.
We do not sell or rent personal information to advertisers or data brokers.
Where a third party processes personal information on our behalf, we seek to ensure appropriate contractual and security protections are in place where required by law.
9. Website Hosting
Map-Files.com is hosted by Host-It, a UK web hosting provider.
In providing hosting and infrastructure services, Host-It may process technical information associated with visits to our website, including IP addresses, server access logs and information necessary for website security and operation.
Customer account information, order records and other website data may also be stored on infrastructure provided by Host-It.
We use hosting services to support the operation, availability and security of our website.
10. International Data Transfers
Some third-party service providers, including payment service providers, may process personal information outside the United Kingdom.
Where personal information is transferred internationally and UK data protection law requires safeguards, we take reasonable steps to ensure appropriate protections are in place.
Depending on the circumstances, these may include UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.
You may contact us for further information about applicable international transfer safeguards.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including compliance with legal, accounting, tax and contractual requirements.
Retention periods depend on the nature of the information and the reasons for processing it.
For example:
- Order and transaction records: Retained for applicable accounting, tax and legal requirements.
- Customer account information: Retained while the account remains active or for another period justified by an applicable lawful purpose.
- Digital download and consent records: Retained where necessary to administer purchases, demonstrate compliance or resolve disputes.
- Customer communications: Retained for as long as reasonably necessary to address enquiries and maintain relevant business records.
- Technical and security logs: Retained for periods appropriate to operational and security requirements.
When personal information is no longer required, we will delete or anonymise it where reasonably practicable, unless further retention is legally required or otherwise justified.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
These measures may include:
- HTTPS encryption for website connections.
- Secure customer account authentication.
- Restricted administrative access.
- WordPress, WooCommerce and plugin security updates.
- Hosting and server security measures.
- Secure payment processing through PayPal.
- Appropriate backup and recovery arrangements, where implemented.
No website or electronic storage system can be guaranteed to be completely secure.
If you believe your personal information or customer account has been compromised, please contact info@map-files.com.
13. Your Data Protection Rights
Under UK data protection law, you may have the following rights, subject to applicable conditions and exemptions:
- Right of access: Request a copy of the personal information we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete personal information.
- Right to erasure: Request deletion of personal information in certain circumstances.
- Right to restrict processing: Request restrictions on how your information is processed in certain circumstances.
- Right to data portability: Request certain information in a structured, commonly used, machine-readable format where applicable.
- Right to object: Object to processing based on legitimate interests or to direct marketing.
- Right to withdraw consent: Withdraw consent where consent is the lawful basis for processing.
Not all rights apply in every situation. We may need to retain certain information to comply with legal obligations or establish, exercise or defend legal claims.
To exercise your rights, contact:
We will respond within the time limits required by applicable data protection law.
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office: https://ico.org.uk/
We encourage you to contact us first so that we have an opportunity to address your concerns.
14. Marketing Communications
We do not currently use visitor analytics or advertising tracking software.
If we introduce email marketing or promotional communications, we will comply with applicable UK data protection and electronic marketing requirements.
Where consent is required, we will obtain it before sending marketing communications.
Customers will be able to opt out of applicable marketing communications at any time.
Transactional communications, such as order confirmations, download notifications and essential account messages, are not treated as marketing merely because they are sent by email.
15. Third-Party Websites and Services
Our website may contain links to external websites, including PayPal and other third-party services.
We are not responsible for the privacy practices or content of websites operated independently of Map-Files.com.
We encourage you to review the privacy policies of third-party websites before providing personal information.
16. Children’s Privacy
Map-Files.com is intended for customers purchasing specialist automotive digital products and is not specifically directed towards children.
We do not knowingly collect personal information from children for the purpose of marketing to them.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, service providers or legal requirements.
Any revised version will be published on this page with an updated revision date.
Where required by law, we will provide additional notice or obtain consent for material changes to how personal information is processed.
18. Contact Us
If you have any questions about this Privacy Policy, how we handle personal information or your data protection rights, please contact:
Map-Files.com
Christopher Backshell
16 Dewar Court
Astmoor Industrial Estate
Runcorn
WA7 1PT
United Kingdom
Email: info@map-files.com
Website: https://map-files.com