Terms & Conditions

Who are we?

Map-files.com, 16 Dewar court, Astmoor industrial estate, Runcorn, WA7 1PT, United Kingdom.
Email: info@map-files.com

In these terms, “we”, “us” and “our” refer to that business.

Our products

We sell downloadable ECU files and calibrations. The product description forms part of your contract and identifies the file type, intended application, known compatibility, included documentation and any stated limitations.

Our products include:

Original ECU files: files identified as original or stock for the hardware/software versions described. Their source and verification status will be stated where relevant.

Base maps: starting calibrations requiring application-specific checks and further calibration. They are not sold as finished calibrations ready for unrestricted operation.

Completed calibrations: maps developed for the particular configuration and testing conditions stated in the listing. They are not represented as universally suitable for other vehicles with the same engine or ECU.

Any power figures or test results relate to the documented configuration and conditions. They are not a promise of identical results on another vehicle.

Compatibility and installation

Before ordering, check the listed ECU model, hardware/software identifiers, firmware, engine specification, fuel and other compatibility requirements. Contact us before purchasing if anything is unclear.

Files must be assessed and installed by someone competent in the relevant ECU system and engine calibration. Depending on the application, checks may include injector data, sensor calibration, trigger settings, ignition timing, fuel pressure and engine protection settings.

Keep an appropriate backup and recovery plan before programming an ECU. Do not continue operating a vehicle if installation or testing reveals abnormal behaviour.

These responsibilities do not remove our obligation to supply correctly described, legally compliant digital content.

Orders and payment

Prices and applicable taxes are shown before you place an order.

Your order is an offer to purchase. We accept it when we send an order acceptance email confirming that your files are available. An automated payment acknowledgement alone is not acceptance.

If we cannot accept an order, we will explain why and refund any payment taken for it.

Delivery, access and support

After payment is confirmed and your order is accepted, download access is provided through our website.

Any download limits, access period, required software and technical restrictions will be stated before purchase. Contact us if the file is missing, corrupted or inaccessible.

Included support and any promised updates are described on the product page. Bespoke tuning, installation, remote calibration and ongoing revisions are included only where expressly stated. This does not affect our obligation to remedy faulty content.

Licence

Unless the product description expressly provides otherwise, the purchase grants you a non-exclusive licence to use and adapt the file for one vehicle or engine installation.

You may keep backup copies and give the file to a professional installer solely to work on that installation.

You must not resell, publish, share publicly, sublicense or use the file on additional vehicles without our permission. Contact us for a trade or multi-vehicle licence.

Intellectual property remains with its respective owner. Your purchase does not transfer ownership of the file’s intellectual property.

Intended and lawful use

Follow the intended-use restrictions stated in the listing. You are responsible for ensuring your vehicle’s use complies with applicable roadworthiness, emissions, insurance and competition requirements.

A motorsport-only description does not itself establish that a modification is lawful or suitable for a particular event. We do not represent a file as approved for road use unless expressly stated.

Cancellation and immediate downloads

If you are a consumer, you generally have 14 days from the day after the contract is made to cancel without giving a reason.

You may request supply before that period ends by checking the relavent checkbox on our check0out page. If you expressly consent to early supply and acknowledge that your cancellation right will be lost, that right ends once we’ve sent your file(s).

If you do not provide that consent and acknowledgement, we will defer supply until the cancellation period has ended.

Where your cancellation right remains, contact info@map-files.com with a clear statement that you wish to cancel. We will make any refund required by law within the applicable statutory deadline.

Loss of the cooling-off right does not remove your rights concerning faulty, misdescribed or otherwise non-conforming content.

Problems and remedies

If you believe a file is faulty, misdescribed or incompatible with its stated specification, contact [support email]. Provide your order number and relevant details so we can investigate.

Consumers have statutory rights to digital content of satisfactory quality, fit for a purpose made known to and accepted by us, and as described. Depending on the circumstances, remedies may include repair or replacement, a price reduction or refund, and remedies for qualifying damage to devices or other digital content.

Nothing in these terms restricts those rights.

Responsibility for loss or damage

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill.

We are not responsible to the extent that loss is caused by use outside the stated application, incompatible hardware, subsequent alterations or failure to follow reasonable instructions, where those matters are not attributable to our own breach or fault.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Privacy and complaints

Our Privacy Notice explains how we handle personal information.

Send complaints to info@map-files.com. We aim to acknowledge complaints and provide a substantive response within 3 working days. If unresolved, we will provide information about any applicable alternative dispute resolution arrangements as required by law.

Applicable law

These terms are governed by UK law. This does not deprive consumers of mandatory protections or rights to bring proceedings in courts available to them under applicable law.

The version provided when you order applies to that purchase. Later changes will not retrospectively reduce your contractual rights.